Privacy Policy - Your Privacy Matters

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address when you inquire about or book our services.
• Event Details: Event date, location, guest count, and special requests related to your booking.
• Payment Information: Billing address and payment details processed securely through our payment providers.
• Communications: Messages you send us via email, contact forms, or social media.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your coffee catering bookings
• Communicate with you about your events and our services
• Send booking confirmations and service updates
• Respond to your questions and requests
• Improve our services and customer experience
• Send promotional communications (with your consent, which you can withdraw at any time)

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors and business tools that help us operate (e.g., scheduling software, email services).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Analyze website traffic and usage patterns (Google Analytics)
• Remember your preferences
• Improve website performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the information below.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• By visiting our contact page: https://cafecitosol.com/contact